apparently this preinstall tool cleans up common problems before you try your installation and is supposed to work real well. Then after you restart your PC - THEN try to install the Verizon Internet security.
Click Start button inside the Preinstall Tool.The part that looks most helpful is the endĬlick the following link and save the file to your desktop. This might be very helpful for you and is in the verizon mcafee knowledge base. in that section is a link for manage broadband essentials and extra's)
I personally and imo others have had problems trying to do it from firefox or chrome, so for the sake of argument try installing it while using either the in home agent (recommended and easy) or by logging into your account at and going to the broadband essentials and extra's section (under your bill a banner ad, and under the banner ad account tools.
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